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Important Travel Information

  • If you need a ride within the next hour, please call our toll free number, +351 21 015 0638 to make an immediate arrangement.
  • Once you book your ride, you will receive order confirmation and sales receipt via Email.
  • You will be assigned a driver the day before your travel date by midnight CST. You will receive his/her contact information via Email. You can communicate with your assigned driver directly before or during your travel. Texting is encouraged and is a great way to communicate. International Travellers are encouraged to add the driver on their WhatsApp
  • Your designated driver will track your inbound flight. Please be sure to provide your flight information when you book your ride. If you are arriving at an Airport, staying in touch with the driver is even more important. Feel free to text your driver and let him/her know that you have landed or if it’s taking too long to deplane, or when you are headed to the baggage claim. Your driver will direct you to a specific area, where you will be picked up once you have your luggage.
  • For Airport drop offs, please take in account, at least 1 hour of travel time, no matter how close you may be from the airport. Say for example, if you need to be at the airport at 1 PM for your 3 PM flight, we recommend that you order your Private Shuttle at 12 PM.
  • We are available to assist you 24/7. Please feel free to give us a call anytime should your travel plans change. We thank you for your business and we will see you on your next trip. Bon Voyage!